German Customer Service Agent

Job Offer : German Customer Service Agent

KLIM Technologies is a start-up specialised in gaming peripherals. We aim to become a major brand in the gaming world. With our first sale the 1st of August 2015 we now sell 20 000 products a month.

We are currently 17 in the company, from 6 different nationalities. Our particularities are that :

  • We harvested the growth of online selling and adapted our entire strategy around it. This has allowed for our explosive growth. We will remain online.
  • We fully support remote work. As long as you work hard and are reliable we give a lot of freedom in terms of schedule and location.
  • We are self funded, meaning there is not outside investment. We have revenue, make a profit, reinvest the profit and so on. We believe it’s a much healthier way to run a business.

 

With our fast growth we are looking for new talent.

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Our company’s hiring philosophy is to believe in juniors for what are supposed to be senior positions. The trade off is that we are looking for people who can quickly get up to speed and help the company grow over the long term.

All nationalities are welcome.

 

Job duties

Your main rôle will be to assist our German speaking customers.

More specifically it will be required of you to :

  • Answer empathetically to each customer in order to match their exact need
  • Report the issues our customer encounter

A lot of company underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.

Each customer needs to be answered as an individual. It requires a keen understand of human psychology.

You can directly see the results of your work in helping the company grow.

Skills & qualifications

  • Perfect written German
  • A previous experience in customer service is a plus
  • Strong abilities in English

Profile

  • Autonomous
  • Responsible
  • Reliable
  • Willingness to learn
  • Hard working
  • Altruistic
  • System oriented (IE find ways to do the job better and faster)
  • Geek tendencies are a plus
  • Some technical knowledge

 

Job conditions

Location : You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.

Salary : Between 13600€ and 22800€ based on the profile. (paid in your local currency)

Working hours : Flexible schedule but emails need to be answered at least twice a day, 35 hours a week.

Bonus : Once a year there will be a company retreat, most likely on a South East Asian Island, all expenses (accommodation, flights, activities etc) will be paid for.

 

 

To apply send your résumé and letter of motivation to jobs@klimtechnologies.com